Shipping policy
SHIPPING & DELIVERY
We offer free express worldwide shipping for qualifying orders.
Please note duties and tax charges might be incurred at checkout depending on shipping location.
Please allow 1-3 business days for dispatch of in-stock items, once your order is fulfilled you will receive your tracking information.
Below are rates and estimated delivery times. Please note that these times are provided by our partner carriers only, are based on days in transit and may be subject to change due to factors beyond our control.
If you have purchased a pre order item, your order will be fulfilled 1-4 business days once delivery arrives at our warehouse.
Delivery to: Australia
| Delivery Area | Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee |
|---|---|---|---|---|
| Sydney & Central Coast | Standard Shipping Express Shipping |
2-4 business days 1 business days |
Free standard shipping. 15 AUD or free express shipping over 100 AUD |
Free |
| Australia: Metro areas | Standard Shipping Express Shipping |
3-6 business days 1-3 business days |
Free standard shipping. 15 AUD or free express shipping over 100 AUD |
Free |
| Australia: Rural area | Standard Shipping Express Shipping |
3-6 business days 1-3 business days |
Free standard shipping. 15 AUD or free express shipping over 100 AUD |
Free |
Delivery to: United Kingdom
| Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee | Important Info |
|---|---|---|---|---|
| Standard Shipping | 6-9 business days | 20 AUD or free for orders over 85 GBP | NA | Duties & Taxes are collected and paid at Checkout, and there is nothing additional to be paid at customs. More info can be found under Taxes & Duties. (This amount will not be refunded for returns, but Lioness will cover duties and taxes for exchanges) |
| Express Shipping | 3-5 business days | 30 AUD or free for orders over 140 GBP | NA |
Delivery to: Canada
| Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee |
|---|---|---|---|
| Express Shipping | 4-8 business days | 30 AUD or free for orders over 200 CAD | 10 AUD or free for orders over 250 CAD |
Delivery to: New Zealand
| Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee |
|---|---|---|---|
| Standard Shipping | 5-8 business days | 15 AUD or free for orders over 110 NZD | Free |
| Express Shipping | 1-3 business days | 25 AUD or free for orders over 165 NZD | 10 AUD or Free for orders over 165 NZD |
Delivery to: Europe
Ireland Address | Eircode Changes
Please enter the accurate Eircode for your shipping address in Ireland. Failure to do so may lead to non-delivery of your order.
Customers are responsible for all additional charges related to non-delivery shipment due to incorrect address input.
| Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee | Important Info |
|---|---|---|---|---|
| Standard Shipping | 7-15 business days | 20 AUD or free for orders over 95 EUR | 15 AUD or free for orders over 125 EUR | Duties & Taxes are collected and paid at Checkout, and there is nothing additional to be paid at customs. More info can be found under TAXES & DUTIES (This amount will not be refunded for returns, but Lioness will cover duties and taxes for exchanges.) |
Delivery to: Asia
Applies to Philippines, India, South Korea, Vietnam, Hong Kong, Macau, Indonesia, Japan, Malaysia, Singapore, Taiwan and Thailand
| Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee |
|---|---|---|---|
| Express Shipping | 3-5 business days | 30 AUD or free for orders over 200 AUD | 10 AUD or free for orders over 250 AUD |
Delivery to: China
| Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee |
|---|---|---|---|
| Express Shipping | 3-5 business days | 30 AUD or free for orders over 930 CNY | 10 AUD or free for orders over 1190 CNY |
Delivery to: Israel
Due to the temporary service disruptions from our shipping carriers, shipping to Israel has paused temporarily until further notice.
Please note: The below Exception Countries have a flat rate delivery fee of $40AUD and will take 8-18 business days of delivery(via EMS):
Azerbaijan, Albania, Barbados, Chile, Egypt, Georgia, Guadeloupe, Greenland, Haiti, Iceland, Kazakhstan, Monaco, Qatar, Macedonia & Montenegro.
We don't ship to Russia, Belarus, Ukraine, Lebanon, Barbados, North Korea, Morocco, Maldives, Mongolia and Palestine Territories.
Delivery: reset of world
Please note only our Express Shipping method is available for shipping addresses located in Mexico & UAE.
*Please note only our Express Shipping method is available for shipping addresses located in Mexico & UAE.
| Shipping Method | Delivery Timeframe | Shipping Fee | Split Shipment Fee |
|---|---|---|---|
| Standard Shipping | 8-16 business days | 30 AUD or free for orders over 200 AUD | NA |
| Express Shipping | 5-10 business days | 40 AUD or free for orders over 250 AUD | NA |
Please note: The below Exception Countries have a flat rate delivery fee of $40AUD and will take 8-18 business days of delivery(via EMS):
Azerbaijan, Albania, Barbados, Chile, Egypt, Georgia, Guadeloupe, Greenland, Haiti, Iceland, Kazakhstan, Monaco, Qatar, Macedonia & Montenegro.
We don't ship to Russia, Belarus, Ukraine, Lebanon, Barbados, North Korea, Morocco, Maldives, Mongolia and Palestine Territories.
SAME DAY DELIVERY
Sydney metro customers only.
Same Day Delivery is free for all Sydney metro orders over $150AUD, for order under $150AUD a flat rate of $15AUD will be required at checkout.
All orders placed before 10am will be delivered the same day between 1-5pm.
All orders after 10am will be delivered the following day between 1-5pm.
Weekend deliveries are currently unavailable, all orders placed on the weekend will be delivered between 1-5pm on the following Monday.
WHO WILL DELIVER MY ORDER?
The carrier depends on the mode of delivery and your location. We work with a range of trustworthy delivery services to suit your needs and timelines in the most efficient way possible.
Please see below:
- All Australian deliveries receive express domestic shipping: AUSTRALIA POST
- All International deliveries receive express international shipping: DHL EXPRESS or EMS
Don't worry, all of this information will be emailed to you once your order has been dispatched, including a link to track your order right to your door!
Some info about these carriers:
Australia Post uses the local delivery service of the destination country to completes their deliveries. We ALWAYS select signature on delivery where possible for all carriers for your security. This is not always available, so we strongly advise specifying an address where someone will be available to safely sign for the package during business hours on weekdays.
Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.
MY ORDER HASN'T ARRIVED
We're sorry about that! The delivery times provided are approximate, and we cannot be responsible for orders which arrive outside of our partner carrier’s estimates. Common causes of delay are examination at customs and processing delays at large shipping hubs.
We recommend getting in touch with the carrier as a first port of call by using the shipping information provided at the time of dispatch. If you need a little further assistance here, please email [email protected].
PRE-ORDERS
Please note that pre-order items are not currently in stock and will only be dispatched once they arrive at our warehouse.
The timeframe shown for a pre-order item is an estimated dispatch timeframe only and is not a guaranteed date. Pre-order timeframes may change due to production, shipping, or other unforeseen delays.
Once your pre-order item arrives at our warehouse, please allow 1–4 business days for it to be processed and dispatched.
If your order contains both pre-order and in-stock items, please refer to our Split Shipment section below for information on how your order will be dispatched.
Pre-order items cannot be changed or updated once your order has been placed. If you need assistance with your order, please contact our Customer Service team at eshop@lionessfashion.
SPLIT SHIPMENT
Split shipment is automatically applied based on your shipping destination and the items in your order. It is not an optional service at checkout and cannot be manually selected.
If your order contains both pre-order and in-stock items, and your shipping destination is eligible for split shipments, your order will automatically be dispatched in separate deliveries. This allows your in-stock items to be shipped without waiting for your pre-order items to arrive.
- In-stock items are typically dispatched within 2–3 business days after your order is placed.
- Pre-order items are dispatched within 1-4 business days of arriving at our warehouse.
You can find the applicable split shipment fee in the shipping table above for your selected shipping destination.
Please note that if your order contains multiple pre-order items, they may also be dispatched separately if they have different estimated arrival dates. While we aim to consolidate shipments wherever possible, items will be shipped as they become available.
This means you may:
- Receive multiple parcels for a single order.
- Receive multiple tracking numbers.
- Have items delivered at different times depending on their availability.
TAXES & DUTIES
General Information
We are required by law to provide accurate information about the order in the customs declaration and commercial invoice on all international packages. We CANNOT alter the declared value of your order. Duties and taxes are determined by your country's customs regulations and are beyond our control. By placing an international order, you acknowledge and accept these terms.
UK & EU Orders
Orders shipped to the UK and Europe will have duties and taxes calculated at checkout, in accordance with local laws and regulations. The charges applied at checkout are based on the Harmonised System (HS) code classification of the products, meaning they are not calculated on a flat rate, but will depend on the specific product category and tariff percentage assigned by customs.
Other International Orders
When placing an international order, please note that Duties & Taxes may be incurred depending on your local customs laws and regulations. These charges are out of our control and must be paid upon arrival of your orders. Should you refuse to pay the taxes or duties on your order, we will facilitate the delivery back to the sender then process a refund. We will deduct from the refund any additional costs incurred to have your order redirected or returned to us for failed deliveries.
CURRENCY
All prices shown on LIONESS are in AUD. If you are placing an international order, the bank that has issued your card determines the currency conversion rate. We cannot make any guarantees regarding the current exchange rate or what you will be charged by your bank.
DISCLAIMER
By placing an order with LIONESS, you are responsible for any original shipping charges, all applicable customs and duty import fees, and the cost of return shipping, should you wish to send your order back.
We work hard to dispatch your order ASAP, which is why all orders made are final and unable to be changed. Our dispatch team is seriously fast so please take care in completing your address on your order as we can't always change this. If you require a change to your order details, please email [email protected] or contact us on live chat immediately. Lioness is not responsible for an incorrect address being provided and any associated shipping costs for the error will be incurred by the customer. Lioness is NOT responsible for any packages lost as a result of an incorrect address being provided by the customer.
We strongly recommend always providing a shipping address where you or someone you know will always be available to sign for delivery. Most deliveries will occur between 7am - 6pm. We always opt for 'signature on delivery' when offered by a carrier, however, some carrier through the DHL Global Mail network may not provide the service. Please be aware of this before making an order. Lioness cannot be held responsible for orders which have been successfully delivered to the address left on the order, but not received by the customer.
